In order to create a better system design, Microsoft needs to understand the layers in the
Health sector and in a sense, define the layers to suit the information flow. As shown in the presentation below, it is important for Microsoft to understand the key stake holders and also factor in the global delivery and support which will be a key to success with lots of information flow across geographies resulting from frequent migration of people between countries. At every layer, Microsoft needs to build capability to define a key control point and focus on defining and driving the layer with that capability.
The Healthsector Information system is most certainly moving towards being a two sided market. Microsoft will need to build its capabilities in two delivery channels. B2B with the customers being major Hospitals, Insurance companies and the Life Sciences organizations. On the other hand, Once these capabilities are built, It can build capabilities to monetize its B2B capabilities by extending it to B2C channels by targeting the actual patients. The key capabilities are going to be in terms of Technology for B2B and in terms of Process definition in terms of B2C channels.
For B2B channels, Microsoft needs to build its data management capabilities and also build its capabilities in terms of data security and Access Management
For the B2C channels, It is important that Microsoft defines specific processes in terms of App development. Support on Windows or a proprietary robust operating system and also the process for app selection, SDK delivery will be critical. In terms of the end users, it will be important to monitor the devices on which the apps are being installed in order to ensure that the backend data security and other capabilities are delivered optimally.
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